Shipping Policy
At Heraldjo, we are committed to providing you with a seamless and reliable shipping experience. We carefully handle every order to ensure your products arrive in perfect condition and within a reasonable timeframe.
Order Processing Time: After you place your order, our team will process and prepare it for shipment within 1 to 3 business days. Please note that during high-demand periods, such as holidays or special sales events, processing times may be slightly longer. We appreciate your understanding and will do our best to expedite your order.
Shipping Destination: Currently, we ship exclusively to addresses within the United States. Shipping to other countries is not supported at this time, allowing us to focus on fast and efficient delivery domestically.
Delivery Timeframe: Once your order has been shipped, please allow 5 to 7 business days for delivery. Delivery times can vary depending on your location and carrier performance. Unexpected delays may occur due to weather conditions, carrier disruptions, or other unforeseen circumstances. We recommend checking your tracking information regularly to stay updated on your shipment’s status.
Shipping Costs: Heraldjo offers free standard shipping on all orders within the United States. There are no additional shipping fees, which makes your shopping experience straightforward and cost-effective.
Order Tracking: After your order is dispatched, you will receive an email confirmation containing your tracking number and a link to monitor the progress of your shipment. If you do not receive this email within 48 hours of placing your order, please contact our customer support team.
Lost or Undeliverable Packages: While we make every effort to ensure timely delivery, Heraldjo is not responsible for packages that are lost in transit or marked as undeliverable by the carrier. If your package is returned to us due to an incorrect or incomplete address, we will notify you and arrange reshipment. Additional shipping fees may apply in such cases.
Customer Support: If you have any questions about your order status, delivery times, or any other shipping-related concerns, please feel free to reach out to us at support@aror.shop or call +1 (415) 825-8427. Our support team is available to assist you promptly and ensure your satisfaction.
Thank you for choosing Heraldjo for your duckbill cap needs. We appreciate your business and look forward to serving you again.